Topic-icon Fallen Earth: Vets, check your credit card!

  • Kazara
  • Kazara's Avatar Topic Author
  • Offline
  • Community Manager
  • Community Manager
More
7 years 3 months ago #224 by Kazara
Kazara created the topic: Fallen Earth: Vets, check your credit card!
This is a heads-up to all veteran players that have paid for a subscription to Fallen Earth in the past. Check your credit card statements! I have been charged a monthly fees to Fallen Earth on my credit card although I am currently unsubscribed.

I checked my Fallen Earth account and it clearly shows my cancellation date of May 30th (my unsubscribed status also) and no other charges following that date, but the charges are certainly appearing on my credit card for June, July and August! My husband handles the statements but doesn't keep up with the games I subscribe to. He just happened to ask. :blush:

I will be contacting customer support and I am sure this will be resolved, but it shouldn't have happened in the first place.

And the Deep State whispered to Trump “You can’t withstand the storm”, to which Trump replied
“I am the storm”

Please Log in to join the conversation.

  • suske
  • suske's Avatar
  • Offline
  • Subversive Agent
  • Subversive Agent
  • bananas!
More
7 years 3 months ago - 7 years 3 months ago #226 by suske
suske replied the topic: Re: Fallen Earth: Vets, check your credit card!
/facepalm

sickens me to see icarus take the soe route.

guess we know they are in financial straights now.
Last Edit: 7 years 3 months ago by suske.

Please Log in to join the conversation.

  • Kazara
  • Kazara's Avatar Topic Author
  • Offline
  • Community Manager
  • Community Manager
More
7 years 3 months ago #228 by Kazara
Kazara replied the topic: Re: Fallen Earth: Vets, check your credit card!
I already have received contact from a CSR who apologized for the problem and asked for a little time for the billing department to resolve it. The initial response was quick, even for a holiday Monday. I hope to see this resolved by the end of the week. Icarus, although financially troubled, has always struck me as a good company that does care for its reputation. Hopefully, my situation is a fluke and not a widespread billing issue.

And the Deep State whispered to Trump “You can’t withstand the storm”, to which Trump replied
“I am the storm”

Please Log in to join the conversation.

  • Kazara
  • Kazara's Avatar Topic Author
  • Offline
  • Community Manager
  • Community Manager
More
7 years 2 months ago - 7 years 2 months ago #418 by Kazara
Kazara replied the topic: Re: Fallen Earth: Vets, check your credit card!
Update - I have had no response from the billing department.


Part of the message is hidden for the guests. Please log in or register to see it.

And the Deep State whispered to Trump “You can’t withstand the storm”, to which Trump replied
“I am the storm”
Last Edit: 7 years 2 months ago by Kazara.

Please Log in to join the conversation.

Time to create page: 0.170 seconds

Login

Fringers Online

We have 41 guests and no members online