Topic-icon Rift: Has your account been hacked?

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6 years 1 month ago - 6 years 1 month ago #5506 by Kazara
Kazara created the topic: Rift: Has your account been hacked?

If the Democrats didn't have double standards, they'd have none at all.
Last Edit: 6 years 1 month ago by Kazara.

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6 years 1 month ago #5518 by Kazara
Kazara replied the topic: Re: Rift: Has your account been hacked?
Here is some more helpful advice I found on the forums if you find your account hacked and your character naked and penniless -

Log in and on your UI in the lower left corner there is Support, pick the Contact GM, and then on the choices pick Hacked Account. And then message the GM about you being hacked and such and such, and tell them you are allowing them to reroll your character before it got hacked. Tell them the time you last logged out before it got hacked(let say you logged out last night at around 9pm). It'll be fix in about 5-10mins just like mine.

PS: It's in-game ticket, not in the website ticket because they'll need to verify your character and other stuff before doing the rollback. It's a lot faster through in-game.
forums.riftgame.com/showthread.php?115203-Another-account-hacked.&p=1583525&viewfull=1#post1583525

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6 years 1 month ago - 6 years 1 month ago #5768 by Kazara
Kazara replied the topic: Update on Hacked Accounts
forums.riftgame.com/showthread.php?122396-Update-on-Hacked-Accounts&p=1658711&viewfull=1#post1658711

We are aware that there are still issues with some of you being hacked. This is a top priority for us here at Trion and the team has been working to address the situation. As we posted last week, there have already been a number of updates put in place. We are also introducing another function that should make it into the game early this week.

Coin Lock

Users will be coin locked if they log in from a significantly different location. When their account is coin locked, they will be sent an email to the address that they have on their account (their login email) with a code to enter into the game.

Users will see the Coin Locked icon in the spot where their tutorial button shows up. Deactivating the tutorial tips will not turn off the Coin Locked button.

While in a Coin Locked status, users will have the following limitations:
• No access to the auction house
• No ability to SEND mail. Users can still receive and view mail as well as remove items from mail
• No ability to SELL to vendors. Users can still purchase items from vendors
• No ability to salvage, runebreak or destroy items
• No ability to trade
• Users can continue to play and gain coin and items, but cannot get rid of them.

If you are Coin Locked, simply click on the Coin Locked icon and enter the code found in your email from Trion.

If you log in and your account is coin locked, check your email! Someone may have logged in from another location with your account.

If you do not receive the email, please click on the Coin Locked icon and click the “Resend” button to have the email resent to you.

If you cannot access your email or you are otherwise unable to change your Coin Locked status, please contact Customer Service.

We're also working on the addition of two-factor authentication at the login level, which will let you use an app or a cell phone as a way to ensure that you're the one logging on. (You may have heard of this in other products as a SecurID or an Authenticator.) We'll be sharing specifics on that as soon as we can as well.

If you have been hacked:

Contact Customer Support immediately. The CS Team is responding as quickly as possible to restore accounts for those who have been hit.

We assure you this matter is very important to us and we are doing everything we can to resolve your issues and safeguard your account.

If the Democrats didn't have double standards, they'd have none at all.
Last Edit: 6 years 1 month ago by Kazara.

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