Topic-icon The Secret World: Revoked Steam Keys

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1 year 10 months ago - 1 year 10 months ago #39008 by Kazara
Kazara created the topic: The Secret World: Revoked Steam Keys
The Secret world is following in the footsteps of The Elder Scrolls Online in regards to fraudulent game keys.

forums.thesecretworld.com/showthread.php?86402-Revoked-Steam-Keys


Funcom Revoked Steam Keys

It has come to our attention that a number of accounts linked to Steam have had their game keys for The Secret World revoked. This has resulted in those game accounts being closed for one of two reasons:

The game key was purchased from an unauthorized key reseller that never paid Funcom or Steam.
You've made a chargeback or reimbursement request to Steam.


These unauthorized resellers are retailers that have not been approved by us to sell game keys. Generally, they buy keys in bulk through other third parties. While some of them are reputable vendors, others may have utilized fraudulent practices which will result in Steam or Funcom never receiving payment for purchases.

If your account has been closed due to making purchases from these resellers, please contact that reseller and request a refund for the charge. If this doesn't work, we suggest that you contact your financial institution and dispute the charge from the reseller. Please be careful when making purchases with digital retailers; purchasing directly from Funcom, Steam, or Origin is always suggested to help protect our customers.

For your account to be reopened, we'll need a valid product key to be added to your account. These can be purchased from us directly, Steam, or Origin. Once you have a valid game key, please contact Funcom Customer Support at www.thesecretworld.com/support and we'll help you as soon as possible.

If you have any questions, you're welcome to contact us at the same Customer Support link above, and we'll do as much as we can to assist you in the process!

We realize this is a frustrating situation, and we're doing all we can to help resolve this for our customers. Your patience and understanding is greatly appreciated.

If the Democrats didn't have double standards, they'd have none at all.
Last Edit: 1 year 10 months ago by Kazara.

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